Refund Policy
Please read these terms carefully.
Our refund terms are set out below. This page is part of, and should be read together with, our Terms of Service.
7) Payments, Billing & Refunds
7.1 General
- Service is provisioned after payment. Renewals are due on the billing date.
- Accounts 7 days past due may be suspended; reconnection/late fees may apply.
- Chargebacks/disputes may lead to immediate suspension/termination. For disputed domain payments, we may modify registrant/admin data to secure the asset until resolved.
7.2 Refunds
- Shared & Reseller hosting: 7-day money-back on first purchase when paid online (cards/PayPal). Bank transfers, money orders, domains, licenses, dedicated IPs, migrations, setup fees, and abuse/violation cases are non-refundable.
- VPS/RDP/Dedicated/Custom: Non-refundable, except the BDIX policy below.
7.2.1 BDIX VPS & BDIX Windows RDP — 24-Hour Limited Refund
We provide a 24-hour limited refund window for new orders of BDIX VPS and BDIX Windows RDP.
Eligibility
- Request submitted within 24 hours of provisioning (per our system timestamp).
- Service was unusable due to our platform fault or unplanned/emergency maintenance (not scheduled/announced maintenance).
- Ticket opened at support@HostingOxygen.com within the 24-hour window with details/logs.
Not Eligible
- Any violation of this AUP/TOS or items under Prohibited Content & Activities.
- Scheduled/announced maintenance, third-party network issues, customer misconfiguration, software bugs in your apps, high resource usage caused by your workload, or DDoS targeting your service.
- Renewals, plan changes/upgrades, add-ons (IPs, licenses), reinstalls, migrations, or services previously refunded.
Process & Outcome
- If eligible, we refund the first billing cycle’s service fee to the original payment method.
- Setup fees, licenses, domains, and processor fees are not refundable.
- Upon refund, the service is terminated immediately and data deleted.